Privacy policy
Last updated: October 25, 2026
Information we collect
We collect the details you give us when you request a quote, create an account, leave a review or chat with our assistant: your name, email, phone number, company, shipment addresses and messages. When you track a shipment we record the tracking number searched and whether it was found.
How we use it
We use your information to provide quotes and freight services, update you on shipments, answer questions, improve our website and meet legal and customs obligations. We never sell your personal data.
Sharing
We share shipment details only with carriers, customs authorities and partners needed to move your cargo, and with service providers that host our website and AI assistant under confidentiality obligations.
AI chat assistant
Messages you send to our chat assistant are processed by an AI service to generate replies. Your chat history is stored only in your own browser and you can clear it at any time with the New chat button. Please do not share sensitive personal data in the chat.
Cookies and local storage
We use your browser's storage to remember your language, keep you signed in and keep your chat history. We do not use advertising cookies.
Data retention
Quote requests and account data are kept as long as needed to serve you and to meet legal requirements, then deleted or anonymised.
Your rights
You can ask to access, correct or delete your personal data, or object to how we use it, by contacting us at the address below.
Security
Data is encrypted in transit, and access to customer and shipment records is restricted to authorised staff.
Changes
We may update this policy. The date below shows when it last changed.
Contact
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